bkfb Privacy Policy
At bkfb, the privacy and security of your personal data is a foundational commitment — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold over your own data as a registered player on the bkfb platform.
Privacy at a Glance
How bkfb Protects Your Data
These six cards summarise the core privacy commitments bkfb makes to every registered player. The full policy text below governs in all cases.
We collect only the personal data necessary to operate your bkfb account, process transactions, verify identity, and comply with legal obligations. We never collect data that is not directly relevant to these purposes.
Your data is used to manage your account, process deposits and withdrawals via bKash, Nagad, and Rocket, detect fraud, personalise your experience, and send service-related communications where you have opted in.
bkfb does not sell your personal data. Data is shared only with trusted payment processors, identity verification partners, and regulatory authorities where legally required. All third-party partners are bound by strict data protection agreements.
All data transmitted between your device and bkfb is protected by 256-bit SSL encryption. Passwords are stored using one-way hashing. Internal access to personal data is restricted on a strict need-to-know basis with full audit logging.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Account data is retained for a minimum of five years following account closure for legal compliance purposes.
You have the right to access, correct, export, and request deletion of your personal data at any time. You may also withdraw consent for optional data processing, object to profiling, and request restriction of processing by contacting [email protected].
This Privacy Policy explains how bkfb collects, uses, stores, and protects the personal data of registered players and site visitors. By creating an account or continuing to use the bkfb platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the platform.
Introduction
bkfb ("we", "us", "our", "the Company") is committed to protecting and respecting the privacy of all individuals who interact with our platform at https://bkfb.io ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which personal data collected from you — or that you provide to us — will be processed by bkfb.
This Policy applies to all personal data collected through the Platform, including data provided during account registration, during the use of our online casino and sports betting services, during deposit and withdrawal transactions, and during communications with our support team. It also applies to data collected automatically through your use of the Platform, including technical and usage data.
bkfb operates as a safe and reliable online gaming platform serving adult players aged 21 and above across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. This Policy has been written in plain English so that it is accessible and understandable to all players, regardless of their background or technical knowledge.
The terms used in this Policy have the same meanings as those defined in our Terms & Conditions, available at /terms-conditions, unless this Policy explicitly defines them otherwise.
Data Controller
For the purposes of applicable data protection law, bkfb is the data controller in respect of all personal data collected and processed through the Platform. As data controller, bkfb determines the purposes for which and the means by which your personal data is processed.
If you have any questions about how bkfb processes your personal data, or if you wish to exercise any of the rights described in Section 10 of this Policy, you may contact our dedicated data privacy team using the contact details set out in Section 14.
Where bkfb engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as data processors under bkfb's instruction and are bound by contractual data protection obligations consistent with this Policy.
Data We Collect
bkfb collects personal data in three principal ways: data you provide directly to us, data collected automatically through your use of the Platform, and data received from third parties. The specific categories of data collected are described below.
Data you provide directly:
- Registration data: Full legal name, date of birth, residential address (including city and division within Bangladesh), mobile phone number, and email address.
- Identity verification data: Copies of government-issued identity documents (such as a National Identity Card or passport) and, where required, proof of address documentation.
- Financial data: Payment method details used for deposits and withdrawals, including mobile wallet references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) where applicable. Full card numbers are not stored by bkfb.
- Communications data: Records of your correspondence with our support team via live chat, email, or any other channel, including the content of messages and timestamps.
- Responsible gaming data: Information relating to any responsible gaming tools you activate, including deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
Data collected automatically:
- Technical data: IP address, device type, browser type and version, operating system, screen resolution, and device identifiers.
- Usage data: Pages visited, games played, bets placed, session duration, click-stream data, and navigation patterns within the Platform.
- Transaction data: Full history of all deposits, withdrawals, bets, wagers, and bonus claims made through your account.
- Cookie and tracking data: Data collected via cookies and similar tracking technologies as described in Section 7.
Data received from third parties:
- Identity verification services: Results of identity and age verification checks carried out by our third-party verification partners.
- Fraud prevention services: Risk scores and flagged indicators from anti-fraud and anti-money-laundering screening services.
- Payment processors: Transaction confirmation data and, where applicable, payment method status information.
bkfb does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming or self-exclusion request. In that case, such data is processed solely to deliver the responsible gaming service you have requested.
How We Use Your Data
bkfb processes your personal data for the following purposes. Each purpose is linked to a legal basis for processing as described in Section 5.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, identity verification data | Contract performance |
| Processing deposits and withdrawals | Financial data, transaction data | Contract performance |
| Identity and age verification (21+) | Registration data, identity verification data | Legal obligation |
| Fraud detection and prevention | Technical data, transaction data, usage data | Legitimate interests |
| Anti-money-laundering compliance | Financial data, identity verification data | Legal obligation |
| Customer support and complaint handling | Communications data, account data | Contract performance |
| Responsible gaming tools and monitoring | Responsible gaming data, usage data | Legal obligation / Legitimate interests |
| Platform improvement and analytics | Usage data, technical data | Legitimate interests |
| Marketing communications (where opted in) | Registration data, usage data | Consent |
| Legal and regulatory compliance | All categories as required | Legal obligation |
bkfb will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.
Legal Basis for Processing
bkfb processes your personal data on the following legal bases, consistent with applicable data protection principles:
- Contract performance: Processing is necessary to perform the contract between you and bkfb — that is, to operate your account, provide betting and gaming services, and process financial transactions.
- Legal obligation: Processing is required to comply with legal obligations applicable to bkfb, including age verification requirements, anti-money-laundering obligations, and record-keeping requirements.
- Legitimate interests: Processing is necessary for the legitimate interests of bkfb, including fraud detection, platform security, responsible gaming monitoring, and service analytics, provided those interests are not overridden by your rights and interests.
- Consent: For optional processing activities — such as sending promotional emails or SMS messages about bonuses and new game releases — bkfb relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting [email protected] or by updating your account communication preferences.
Data Sharing & Disclosure
bkfb does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only in the following circumstances and only to the extent strictly necessary for each purpose:
- Payment processors: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These processors act as data processors under bkfb's instruction and are contractually bound to handle your financial data securely.
- Identity verification providers: To verify your identity and age (21+) as required by our responsible gaming obligations. These providers confirm the authenticity of identity documents and return a verified or unverified status to bkfb.
- Fraud and AML screening services: To screen transactions and account activity against fraud risk databases and anti-money-laundering watchlists as part of our legal compliance obligations.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary to deliver their games through the bkfb platform. These providers do not receive your financial or identity data.
- Legal and regulatory authorities: Where bkfb is required by applicable law, court order, or lawful regulatory request to disclose personal data, we will do so. We will notify you of any such disclosure request where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of assets involving bkfb, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Policy that may result.
bkfb will never share your personal data with advertisers, data brokers, or any party whose primary business is the sale or aggregation of personal data. If you receive unsolicited communications claiming to be from bkfb via a channel you did not opt into, please report it immediately to [email protected].
Cookies & Tracking Technologies
bkfb uses cookies and similar tracking technologies (collectively, "cookies") to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. A cookie is a small text file placed on your device by the Platform when you visit it.
The following categories of cookies are used on the bkfb Platform:
- Strictly necessary cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. No personal data is stored in these cookies beyond what is technically necessary.
- Functional cookies: These cookies remember your preferences and settings, such as your preferred language (English), time zone (BST, UTC+6), and display preferences. Disabling these cookies may affect the functionality of the Platform.
- Analytics cookies: These cookies collect anonymised or pseudonymised data about how visitors use the Platform — including which pages are visited most frequently and how players navigate through the site. This information is used solely to improve the Platform.
- Security cookies: These cookies support our fraud detection and account security functions by identifying unusual patterns of behaviour that may indicate unauthorised account access.
You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.
bkfb does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites.
Data Security
bkfb takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and the bkfb Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to all pages, including login, deposit, withdrawal, and support pages.
- Password hashing: Account passwords are stored using a strong one-way cryptographic hash function. bkfb does not store your password in plain text and cannot retrieve it. In the event of a data breach, hashed passwords cannot be directly used to access accounts.
- Access controls: Internal access to personal data is restricted to members of staff who require it to perform their duties. Access is granted on a least-privilege basis and is subject to full audit logging.
- Network security: The bkfb platform infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing by independent security professionals.
- Data minimisation: bkfb collects only the personal data that is strictly necessary for the purposes described in this Policy, reducing the volume of data at risk in the event of a security incident.
- Incident response: bkfb maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, affected players will be notified without undue delay.
While bkfb takes every reasonable precaution to protect your data, no system can guarantee absolute security. You are responsible for maintaining the security of your account credentials. If you suspect your account has been compromised, contact [email protected] immediately.
Data Retention
bkfb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data held by bkfb:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration & identity data | 5 years after account closure | Legal and regulatory compliance |
| Financial transaction records | 7 years after transaction date | Anti-money-laundering obligations |
| Betting and gaming history | 5 years after last activity | Dispute resolution, responsible gaming |
| Customer support communications | 3 years after last contact | Quality assurance, dispute resolution |
| Responsible gaming records | 7 years after account closure | Regulatory compliance, duty of care |
| Technical and usage logs | 13 months from collection | Security monitoring, analytics |
| Marketing consent records | Until consent is withdrawn + 3 years | Evidence of lawful processing |
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised data may be retained indefinitely for statistical and analytical purposes.
Your Data Rights
As a data subject, you hold the following rights in respect of the personal data bkfb holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and your registered account username or email address. bkfb will respond to all valid data rights requests within 30 days.
Right of Access
You have the right to request a copy of all personal data bkfb holds about you. We will provide this in a structured, commonly used, machine-readable format (typically JSON or CSV) at no charge.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data bkfb holds about you. You may update most account details directly through your account settings.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to bkfb's legal retention obligations, which may require us to retain certain data even after account closure.
Right to Restriction of Processing
You have the right to request that bkfb restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where the processing is unlawful but you do not want the data erased.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller, where technically feasible and where processing is based on consent or contract performance.
Right to Object
You have the right to object to processing of your personal data where bkfb relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes. bkfb will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent
Where bkfb processes your data on the basis of consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Children & Minors
Strictly 21+ Platform: The bkfb platform is exclusively for adults aged 21 years and above. bkfb does not knowingly collect, process, or store personal data from any individual under the age of 21. If you are under 21, you are strictly prohibited from registering on or using the bkfb Platform.
If bkfb becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration of age at registration or any other means — it will immediately close the relevant account, delete all associated personal data, and return any deposited funds to their source.
Parents and guardians who believe that their child under the age of 21 may have registered on the bkfb Platform are urged to contact our support team immediately at [email protected]. We will investigate all such reports with the highest priority and take all appropriate action.
bkfb makes responsible gaming tools, including parental control guidance, available on its Responsible Gaming page at /responsible-gaming. We strongly encourage parents and guardians in Bangladesh to use internet filtering software to prevent minors from accessing online gambling platforms.
Third-Party Links
The bkfb Platform may display the names or logos of third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These references are provided for informational purposes and do not constitute outbound links to external websites.
bkfb does not include outbound links to external websites within the body of its Platform pages. However, where any such links exist, bkfb has no control over the content or privacy practices of those external sites and accepts no responsibility or liability for them. You are encouraged to review the privacy policy of any external website before providing personal data to it.
Changes to This Privacy Policy
bkfb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the bkfb Platform. The effective date at the top of this Policy will be updated whenever a material change is made.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — bkfb will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered to your account.
Your continued use of the bkfb Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you must discontinue use of the Platform and contact our support team to close your account.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bkfb holds about you, please contact our data privacy team using the following details:
Data Privacy Team — bkfb
Email: [email protected]
Subject line: "Data Rights Request"
Response time: within 1 hour during business hours (BST, UTC+6);
all Data Rights Requests addressed within 30 calendar days.
Please include your registered account username or email address in all data-related correspondence so that we can locate your records and respond accurately. bkfb will not be able to process data rights requests submitted anonymously.
For general customer support enquiries that are not related to data rights, please contact our support team at [email protected]. Our support team is available 24 hours a day, 7 days a week, in English, and can assist with account, deposit, withdrawal, and technical matters.
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